PRIVACY POLICY | VOCALMINT

Last Updated: 09 August 2026

INTRODUCTION

Welcome to VocalMint ("we", "us", "our").

1: We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (https://vocalmint.com) or engage with our vocal coaching services.

1: VocalMint is operated by Matthew Hickman, located at The Atrium, Leicester. For data protection enquiries, contact us via the form on our Contact page or at the email address provided during booking.

2: INFORMATION WE COLLECT

2.1 Personal Data You Provide We collect information you voluntarily submit when: - Booking singing lessons or packages - Creating an account to manage lessons - Sending messages via our Contact form - Subscribing to our newsletter - Making payments (BACS or PayPal) This includes: - Name - Email address - Phone number (optional) - Postal address (optional) - Payment details (processed securely through PayPal or BACS) - Lesson preferences and scheduling information

2.2 Automatically Collected Data When you visit our website, we may automatically collect: - IP address - Browser type and version - Device information - Pages visited and time spent - Referring website addresses - Cookie identifiers (with your consent)

3. HOW WE USE YOUR INFORMATION

We use your data for the following purposes: | Purpose | Legal Basis | Manage lesson bookings and accounts | Contractual necessity | | Process payments and issue invoices | Contractual necessity | | Communicate with you about lessons | Contractual necessity | | Send newsletters (where subscribed) | Consent | | Improve website functionality | Legitimate interest | | Comply with legal obligations | Legal obligation | | Prevent fraud and ensure security | Legitimate interest |

4. DATA SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties.

We only share data when: - Required by law or legal process - To trusted payment processors (PayPal, BACS providers) - With your explicit consent - When necessary to provide our services (e.g., Zoom for online lessons) All third-party partners are required to protect your data in line with UK regulations.

5. INTERNATIONAL TRANSFERS

As we currently operate primarily online, some services (such as video conferencing for lessons or payment processors) may involve data transfers outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including reliance on adequacy decisions or standard contractual clauses. 6. DATA RETENTION We retain your personal data only for as long as necessary: - Booking and account data: Retained for the duration of your client relationship plus 7 years for tax/legal compliance - Newsletter subscriptions: Until you unsubscribe - Website analytics: Aggregated data retained up to 26 months - Payment records: Retained for 6 years as required by HMRC Upon request, we can delete or anonymise your data where no legal retention requirement exists.

7. YOUR RIGHTS UNDER UK GDPR

You have the right to: - Access your personal data (subject access request) - Correct inaccurate or incomplete information - Delete your data ("right to be forgotten") - Restrict processing in certain circumstances - Object to processing based on legitimate interests - Portability of your data to another service - Withdraw consent at any time (where applicable) To exercise these rights, contact us using the details in Section 12. We will respond within 30 days.

8. COOKIES

We use cookies to enhance your browsing experience: - Essential cookies: Required for website functionality - Analytics cookies: Help us understand site usage (anonymised) - Marketing cookies: Used where you've opted in to receive promotional content You can manage cookie preferences through your browser settings. Disabling some cookies may affect website functionality.

9. DATA SECURITY

We implement appropriate technical and organisational measures to protect your data, including: - Secure payment processing via encrypted gateways (PayPal) - Password-protected account systems - Encrypted communications (SSL/TLS) for lesson calls - Regular security reviews of our platforms However, no internet transmission is 100% secure. We strive to protect your data but cannot guarantee absolute security.

10. CHILDREN'S DATA

Our services are not directed to individuals under 13 years old. For students aged 13–17, parental/guardian consent is required before booking. We do not knowingly collect personal data from children without verified parental permission.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised "Last Updated" date. Material changes will be communicated via email where you've subscribed to our newsletter.

12. CONTACT US

For any questions about this Privacy Policy or your data: VocalMint Matthew Hickman The Atrium, Leicester Email: Contact via website form (/contact) Hours: Mon–Fri 12pm–6:30pm (until 10pm) | Sat 12pm–3pm | Sun Closed You also have the right to complain to the Information Commissioner's Office (ICO): 🌐 https://ico.org.uk/concerns/ 📞 0303 123 1113 13. ADDITIONAL INFORMATION

13.1 Lesson Recordings

Every singing lesson is recorded for your personal educational use. Recordings are sent to your inbox within 48 hours and stored securely. You retain lifetime access. We do not share recordings publicly without your explicit written consent.

13.2 Testimonials and Reviews

With your permission, we may feature testimonials, success stories, or performance clips from your lessons on our website or social media. Participation is entirely voluntary.

13.3 Third-Party Links

Our website may link to external sites (e.g., Spotify, YouTube, social media). We are not responsible for their privacy practices. Please review their policies separately. This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.